SERVICE SUPPORT
Think about customers and win-win with customers
ZOTA not only pursues excellence in quality, but also pays attention to considerate service. We regard quality as life and will provide pre-sales,In-sales and after-sales services run through the entire ecological process system, striving to create more value for customers.
pre-sale service
1. Provide technical consultation: We provide professional technical consultation (online, phone, letter, etc.) according to customer needs, and respond to any customer questions in a timely manner.
1. Provide technical consultation: We provide professional technical consultation (online, phone, letter, etc.) according to customer needs, and respond to any customer questions in a timely manner.
2. Provide inspection reception: We welcome customers to visit the company for on-site inspection at any time. The company is equipped with dedicated reception personnel and provides customers with Convenient facilities such as catering and transportation.
Sales service
1. Whether it is a foreign customer or a domestic customer; whether it is an old customer or a new friend; whether it is a large customer or a small customer; we will treat every customer with integrity, fairness and enthusiasm, and provide customers with high-quality products. products and total solutions.
2. Strictly abide by international standards and conduct multiple quality inspections. Every product of ZOTA has been rigorously tested, so please feel free to buy.
3. We strictly implement the terms stipulated in the contract and provide customers with value-for-money services.
After-sales service
We have opened a multi-channel service hotline to accept customer inquiries, complaints and problem feedback. Anyone who purchases ZOTA
Customers of the product can enjoy the following services:
- If quality problems are found with the purchased products within the shelf life, they will be returned or exchanged unconditionally.
- If you have any usage problems, you can consult the after-sales engineer at any time.
- Business personnel will make regular return visits to customers. The return visit includes the following aspects:
- a) Is the product quality satisfactory?
- b) What problems have arisen during the use of the product? Have they been satisfactorily resolved?
- c) What improvements do customers need from us to improve the functionality of the product?
- According to the return visit situation, register the return visit form. If there are any problems, the Ministry of Commerce will notify the company’s quality and engineering department to take measures to solve them. If return
If it cannot be resolved, please submit a “Work Contact Letter” to the relevant technology research and development department for help. After completion, the business will return to visit the customer again.
